This policy describes how RedBuyers collects, shares, and uses your information when you access our services. This policy applies to all of the products and services owned and operated by RedBuyers Inc., Team Alliance Realty Inc, Brokerage, including the content, features, data, and software available on www.RedBuyers.com our mobile applications, and other websites or applications that we operate (“Services”).
We collect content, images, and other information you provide to us when you access our Services, including when you complete webforms on www.redbuyers.com in our mobile application; create an account with us; communicate with us about our Services via comments, direct message, e-mail, SMS message, or telephone; or respond to one of our surveys. When you upload photos of your home to our website, we can see the photo and the metadata that accompanies the image file. Please do not upload home photos with people or other identifying personal information in them.Categories of information you may choose to provide to us include:
We generally use this information for your convenience and to improve our Services. For instance, we may use it to: (i) remember your information so that you do not have to re-enter it; (ii) provide you with customized content and information, including advertising; (iii) monitor the effectiveness of our Services; (iv) monitor aggregate metrics such as total number of visitors, traffic, and usage patterns; and (v) diagnose or fix technology problems
We may record telephone calls between you and our customer service team. We do this to make sure we provide you with the best possible service. Our customer service team members also enter certain information you provide into our customer service databases to ensure continuity and consistency throughout your experience with RedBuyers.
We may collect information about you from our partners, service providers, and affiliated businesses in order to provide the Services, along with certain related products and services such as home financing, homeowners insurance, title insurance, escrow services, homebuilder partnership programs, real estate agent partnership programs, and, in cases where RedBuyers is not able to buy your home, access to other potential purchasers or brokers, or to listing agents who may be able to help with your home sale. Information we gather about you from our partners, service providers, and affiliated businesses may include:
Much of the information necessary to help you buy or sell your home is available from public government sources. We sometimes collect information from these sources so that you do not have to spend time looking for and aggregating it for us. For example, we may collect the following information about you and your home from public sources:
When you access our Services through our mobile applications, we may receive certain mobile device data such as a unique identification number associated with your device, your device type and manufacturer, your mobile carrier, subscriber status, payment method, phone number, caller ID data, and, depending on your mobile device settings, your location information, including GPS coordinates.
We generally collect this information to provide and improve your experience with the Services and to verify the identity and location of people who access RedBuyers homes. This helps us keep you and our properties safe. When you first launch our application or when you use it to visit an RedBuyers home, you may be asked to consent to allow us to access your geographic location. If you initially consent to this and change your mind, you can revoke your consent by changing the geo location preferences in your device settings. Or, if you prefer, you can follow the standard uninstall process to remove our application from your device.
If you use our application to unlock an RedBuyers home, we will know the date and time the home you visited. Some of our homes also have additional monitoring technologies such as motion sensors that tell us when there is activity in a house and video cameras monitored by a security service provider.
There are some situations where, you can tour the home with the help of a real estate agent.
We use the information that we collect about you to deliver our Services, including to personalize features and content to you. We use the information you provide to give you options for home buying and selling that may be relevant to your individual circumstances. As discussed in more detail below, you have choices about how and whether we process some of your information.
We use information you provide to us about your home or the type of home you are interested in buying and, in some cases, combine it with information from MLSs and public property and tax records to help us provide the Services to you. Before you sell your home to us, we will examine photos of your home that you upload and review information about the condition of your home provided to us by our home assessors. If you are interested in buying a home using our Services, we may consider property profiles that you have “liked,” rated, or otherwise indicated your interest in through our website or mobile application to try to match you with homes you might want to purchase.
RedBuyers cares about your safety. We use the monitoring and identity verification technologies described above to help keep you safe when you visit an RedBuyers home and to prevent property damage and fraud.
We may use information collected about you to provide you with relevant information about additional Services that RedBuyers or our affiliated companies offer, such as our trade-in program, home financing, homeowners insurance, and title insurance services. Specifically, we use information about how you interact with our website and mobile application, combined with information you provide us and information we collect from other sources, to serve you relevant advertising.
We are constantly striving to improve our customer experience. We conduct research into all aspects of the home buying and selling process to try to identify ways to make it better. Sometimes we use partner companies to conduct surveys of willing participants who offer suggestions as to how we might improve our Services. We also aggregate and analyze consumer information that we collect on our website, mobile applications, and from conversations with our customer service representatives to identify trends which inform how we change and grow.
We may use information about you and your use of the Services to detect security incidents, protect against malicious, fraudulent, or illegal activity, and improve the security of our systems. We may also use this information to debug our Services to identify and repair errors that impair existing intended functionality.
We may use personal information to prosecute or defend against claims in court and other dispute resolution forums.
We may share your information between our affiliated companies to the extent allowed by law. For instance, if you sell your home to RedBuyers or purchase a home using our Services, we may share your information with our affiliated home insurance agency, Digital RedBuyers Insurance Services LLC for the purpose of marketing homeowners insurance services to you.
We may share your information with service providers, including payment processors, technology and infrastructure providers, digital communications services, commercial data and market research analysts, consumer report providers, auditors and accountants, physical site security providers, IT security and bug-fix partners, and other providers, who perform services for and on behalf of RedBuyers for the sole benefit of us and our customers.
We may share your information as necessary to respond to legal process or to regulatory authorities (such as pursuant to a subpoena, warrant, investigative demand from law enforcement, regulators, or others; national or international security letters; etc.); to investigate, prevent, or take action regarding suspected or actual illegal activities (including fraud or stalking) and security or technical issues; to respond to or participate in commercial disputes (e.g., lawsuits or investigations); or to protect against fraud, claims, or other liability or harm to you, us, or others.
RedBuyers is not a data broker. However, in some circumstances we share your information with third parties not owned by or co-branded with RedBuyers that benefit directly from our sharing your information with them. We want you to be aware of these sharing arrangements so that you can exercise your rights to opt-out of such sharing, as described in Section 7, below.
We use commercially reasonable physical, electronic, administrative, and procedural safeguards to preserve the integrity, confidentiality, and security of all personal information collected through the Services. However, no security measure, system, or control is infallible. Therefore, like all businesses, we cannot guarantee that our systems are invulnerable to attack or misuse.
You have a major role in the security and privacy of your own information. For example, you should not provide us with personal information that we do not request. Additionally, you are responsible for controlling access to any personal computing device through which your information may be stored or accessed. You are also responsible for safeguarding any passwords or other log-in credentials that may be used to access your information, including in the Opendoor environment. We recommend that you log out of any account when you are done using it.
Please remember to review the privacy settings and security policies of third-party sites and services that you use, such as social networks. We are not responsible for the privacy or security measures of any third party.
In the event that the security of any personal information under our control is compromised, we will take reasonable steps to investigate and mitigate the situation, including, when appropriate, notifying those individuals whose information may have been compromised and taking other steps in accordance with applicable laws and regulations.
You have a right to opt-out of sales of your personal information. You may request to opt-out by calling 647-560-8669. We will respond to a request to opt-out of future sales within fifteen days after we receive it.
Please be aware that, once deleted, your data, including your account and activities, cannot be restored.
For your safety and the safety of your information, we cannot fulfill a request to provide or delete personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you or an individual for whom you are a lawful agent. We may require additional verification before deleting or disclosing particularly sensitive information. We will only use the verification information you provide for the purpose of verifying your identity or authority to make the request. Submitting a request does not require you to create an account with us.
We do not charge you a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.